Frequently Asked Questions

We quote a fixed price based on your home size, number of bedrooms/bathrooms, and service type. That price stays the same every visit — no matter how long it takes us to clean. You know exactly what you'll pay before we start.

Your flat fee covers normal lived-in mess. If you have extra clutter, we'll work around it. The only time we'd discuss pricing is for extreme situations like hoarding or post-construction cleanup that requires specialized service.

No. Our flat fee pricing includes homes with pets. We love animals and account for pet hair in our standard service. If you have exotic pets or livestock, let us know so we can plan accordingly.

We accept all major credit cards, debit cards, ACH bank transfers, and checks. Payment is due after service. We can also set up automatic billing for recurring clients.

Yes! Our pricing already reflects discounts for weekly, biweekly, and monthly service. The more frequent the service, the lower your per-visit rate. Weekly service saves you the most compared to one-time cleaning rates.

Call us at (941) 207-9556, fill out our online quote form, or text us. We'll ask about your home size and service needs, give you a flat fee quote, and schedule your first visit — usually within 3-5 business days.

No. Most of our recurring clients provide a key or lockbox code. We lock up and text you when we're done. For your first cleaning, many clients prefer to be home so they can meet the team and show us any specific areas of concern.

Yes. We assign you a recurring day and time window (usually 2 hours, like 9-11am). You'll get the same team on the same day each week, biweekly, or monthly. This consistency helps us learn your home and preferences.

Just give us 24 hours notice and we'll reschedule at no charge. We understand life happens. For recurring service, you can skip a cleaning anytime with advance notice. Last-minute cancellations (less than 24 hours) may incur a fee.

Most homes take 1.5 to 3 hours depending on size. But you're not charged by the hour — your flat fee is the same whether we finish in 90 minutes or 3 hours. We work efficiently but never rush quality.

Yes. Every team member passes comprehensive background checks, reference verification, and motor vehicle record review before they're hired. We only send trusted, vetted professionals to your home.

Absolutely. We're fully licensed in Florida and carry $1 million in general liability insurance. We also carry workers' compensation insurance for all employees. You're fully protected if anything happens during service.

Yes. You'll be assigned a consistent cleaning team that comes to your home every visit. They learn your home layout, your preferences, and your standards. If your regular team is sick or on vacation, we'll let you know in advance and send a trained backup team.

Our cleaners are W2 employees, not independent contractors. We pay fair wages, provide benefits, and invest in ongoing training. This means better quality control and more accountability than companies that use subcontractors.

We use professional-grade cleaning products that are effective and safe. Our standard products are EPA-approved and low-VOC. If you prefer green/eco-friendly products or have allergies, we can use plant-based, non-toxic alternatives at no extra charge.

Yes. If you have favorite products or specific preferences (like microfiber only, no chemicals on certain surfaces), just let us know. We can use your products or match your preferences with our professional supplies.

Yes. All our products are safe for homes with children and pets when used properly. Surfaces are safe to touch once dry. If you have specific concerns or sensitivities, we can use fragrance-free or hypoallergenic products.

Yes. We bring all cleaning products, equipment, microfiber cloths, mops, and vacuums. You don't need to provide anything. If you prefer we use your vacuum (for HEPA filtration or warranty reasons), just let us know.

Our standard cleaning includes: dusting surfaces, vacuuming and mopping floors, cleaning bathrooms (toilets, showers, sinks, mirrors), cleaning kitchen (counters, sink, stovetop, outside of appliances), making beds, emptying trash, and general tidying. See our full checklist on the pricing page.

Regular cleaning maintains your home at its current cleanliness level. Deep cleaning is more detailed — we clean inside appliances, scrub grout, detail baseboards, wash interior windows, and tackle built-up grime. Most clients start with a deep clean, then maintain with regular service.

Not during regular cleaning. We wipe cabinet and drawer fronts. For move in/out cleaning or deep cleaning, we can clean inside cabinets and drawers. Just let us know if you want this added to your regular service.

We can load/unload dishwashers and fold laundry that's already clean and dry. We don't do full laundry service (washing and drying loads) as part of standard cleaning, but we can discuss custom arrangements for recurring clients who need extra help.

Call us within 24 hours and we'll send the team back to re-clean any areas you're not satisfied with — at no charge. Our 100% satisfaction guarantee means you don't pay for cleaning that doesn't meet your standards. If we can't make it right, we'll refund your money.

In the rare event of damage, report it immediately. Our $1 million insurance policy covers accidents. We'll work with you and our insurance carrier to make it right. In 6 years, we've had fewer than 5 damage claims — our team is trained to handle your belongings carefully.

After each cleaning, you'll get a text asking for feedback. You can also call or email us anytime. We keep notes on your account about your preferences, special requests, and any areas that need extra attention. Communication is key to great service.